Being the leader of a business holds more challenges than one might think of. Though you have the fancy title, and you have the advantage of calling the shots, you will also be the first one to be blamed if something that goes wrong. That is just part of the job description of a CEO. And to prove that you are worth following, you have to show that you have what it takes to be a leader. Ordering people around without first earning their respect and trust will just merit animosity from the troops.
To prove to everybody that you can handle yourself as a leader, you need to be able to handle adversity competently. Anyone can act like a good leader when the times are good, but when the going gets tough, you should be able to step in and take charge of the situation. One of the things that you are going to handle like a true and capable business leader is handling conflicts that erupt in your team or company. Conflicts are common among team members since they are different individually. The trick is in resolving them amicably without any lasting repercussions on the team and on the company. Read more at https://www.washingtonpost.com/news/on-leadership/wp/2015/05/21/dealing-with-conflict-in-the-workplace/
One way of having a win-win situation in a conflict is by listening to both sides. If you fail to lend an ear to both parties, you will be showing bias and prejudice against one of them. This is a trait that a good leader should keep away from. You should listen to the arguments of both sides before you punish one party and assuage another. It is the only way of avoiding a wrong decision that could cause further conflicts within your team. To assist you in the decision-making, take the time to do your research on the situation. Instead of listening blindly to what is told you. Taking the time to know the real facts will make you resolve the problem impartially.
Another way of resolving problems that are beneficial to all is by getting to the root of the problem. Usually, the obvious conflict is not the real problem but is just the symptom of underlying issues that are causing resentments and frustrations. These are negative emotions that often lead to a conflict. Getting to the real issues will not only resolve the problem but will also avoid future frictions and conflicts.
In resolving conflicts within your company or office, use tact and diplomacy at all times. Even if you already know which party is at fault, never admonish them in public. Deal with an offending party in public to avoid humiliation and embarrassment. Bear in mind that your business team should be able to work in accord once the conflict has already been settled. Focus on the long-term effects of your actions when you are trying to resolve conflicts and problems within your company. There may even be occasions when you have to stay out and not do anything. This is on those occasions when the conflict is so petty that it will resolve itself in a day or two.